Privacy Policy

Last updated: June 2025

Welcome to Kochi Airport Transit Homestay, operated under the brand name Dutch Heaven. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website staynearcochinairport.in and any related domains. Please read this policy carefully. By accessing or using our website, you agree to the terms outlined below. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site immediately.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you make a booking inquiry, contact us via phone or email, or interact with our website. The types of information we may collect include:

  • Full name and contact details (phone number, email address)
  • Booking dates and guest count preferences
  • Payment-related information for direct bookings
  • Communication records when you contact us via phone, email, or WhatsApp
  • Device information, browser type, IP address, and browsing behaviour collected automatically through cookies and analytics tools

We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your accommodation booking requests
  • To communicate with you regarding your stay, check-in details, and special requests
  • To improve our website, services, and guest experience
  • To send promotional offers or updates about our property (only with your consent)
  • To comply with legal obligations and resolve disputes
  • To monitor website usage patterns and optimise content delivery

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors interact with our site. We use the following types of cookies:

  • Essential Cookies: Required for basic website functionality such as page navigation and secure access
  • Analytics Cookies: Used via Google Analytics and Firebase Analytics to understand visitor behaviour, page views, and traffic sources
  • Advertising Cookies: Used by Google AdSense and third-party advertising partners to deliver relevant advertisements based on your browsing interests

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

4. Google AdSense and Third-Party Advertising

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies to serve ads based on your prior visits to our website and other websites on the internet. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and other sites across the internet.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website and other websites. You may opt out of personalised advertising by visiting Google Ads Settings or by visiting aboutads.info to opt out of third-party vendor cookies for personalised advertising.

We do not have direct control over the cookies placed by third-party advertisers. These third parties may collect information about your online activities over time and across different websites to provide you with targeted advertising.

5. Third-Party Services

Our website integrates with the following third-party services that may collect data independently:

  • Google Analytics & Firebase Analytics: For website traffic analysis and user behaviour insights
  • Google AdSense: For serving relevant advertisements to visitors
  • Airbnb & Booking.com: External booking platforms linked from our site (governed by their own privacy policies)
  • YouTube: Embedded video content for virtual property tours
  • Google Maps: For displaying our property location

Each of these services operates under its own privacy policy, and we encourage you to review their respective policies for detailed information about their data practices.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking-related information is typically retained for a period of two years for record-keeping and legal compliance purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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